Return Policy
At First Look Boutique, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help with our return policy.
Eligibility for Returns:
- Time Frame: Returns must be initiated within 7 days from the date your order was marked as delivered by the mail carrier.
- Condition: Items must be in their original condition, unworn, unused, with all original tags and labels attached, and in the original packaging.
- Proof of Purchase: A valid proof of purchase is required for all returns.
Non-Returnable Items:
Please note that certain items cannot be returned for hygiene reasons. These include:
- Bodysuits
- Intimates
- Swimwear
How to Initiate a Return:
- Contact Us: Email our support team at support@firstlookboutique.com or use the Contact Us page on our website.
- Provide Information: Include your order number and the email address used for the purchase.
- Approval: Once our team reviews and approves your return request, we will provide you with detailed instructions on how to proceed with the return.
Refund Process:
- Original Payment Method: Refunds will be processed to your original method of payment.
- Processing Time: The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
- Shipping Costs: Please note that we do not cover the cost of return shipping.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or need assistance, please do not hesitate to contact our support team.
Thank you for shopping with First Look Boutique!